Welcome to our support area!

If you are a Facebook user and contacting us regarding a development matter access this page. If you are not a customer or you need to contact us regarding any other non-support matter please refer to the contact us page. If you are a customer seeking support please note you may access our client area and submit a ticket to contact a support agent anytime day or night. You can also use the links below to access specific support functions. We normally respond to support tickets within 3 hours on weekdays. At night we have the same time frame and guarantee responses within 12 hours or we will credit your account for one full day of downtime. On weekends support response times are normally 6 hours or less. We guarantee a response within 12 hours on weekends.

Support Links

Place New Order
Knowledgebase
Submit Ticket
Account Login
Reset Password

E-Mail:

Please file a ticket or email us for any issue that may require research. Live chat is for checking the status of something or asking a quick question.

Emergencies - emergency@rbhosting.org
Support/Domain Services - support@rbhosting.org
Business Office - businesstick@rbhosting.org

Live Chat

Live chat is offered from 9 AM - 7 PM Pacific Time Monday - Friday and Noon - 3 PM on Saturday.


Community Management Chat:

Want to chat with a community support specialist during office hours? Use the chatango chat box below to chat with an agent. This service is offered 10 AM - 3 PM Monday thru Friday. This is only checked during these times unless there is an outage. We will not discuss account specific issues via this system. Please contact an agent on live chat if you have questions about your account.